IBM Watsonx Assistant is a conversational artificial intelligence platform designed to provide consistent and intelligent customer care. It is designed to overcome the friction of traditional support and deliver exceptional experiences to prospects, customers, and employees.

Key Features

• Agent assist: Augment your customer service agents and scale your team’s best techniques, insights, and important data across every interaction in real time.
• Artificial intelligence: A natural language AI chatbot that understands human conversation and improves the customer experience.
• Integrations: Connect the channels where your customers engage with the systems, tools, and processes that power your business without migrating your tech stack.
• Security: Protect your chatbot data privacy and protect customers against vulnerabilities with scalability and added security.
• Visual builder: Launch a chatbot with no coding skills. Train with only a few questions or use chatbot templates right away.
• Voice: Give your AI voice chatbot a clear and friendly voice. Integrate IBM Watsonx Assistant on the phone to improve customer support.

Use Cases

• Customer service: Powerful customer service chatbots increase sales with quick and accurate answers while saving contact center budget.
• Human resources: HR automation can improve the employee experience and save time for your entire staff. Employees can get questions answered 24/7.
• Marketing: Powerful AI chatbot marketing software helps improve customer experiences and boost lead generation with fast, personalized customer support.

Industries

Watsonx Assistant can be used across various industries including:

• Banking
• Government
• Healthcare
• Insurance
• Retail

Success Stories & Reviews

• A 2023 Forrester Consulting Total Economic Impact™ study, commissioned by IBM, showed a payback period of less than 6 months and an ROI of 370% over three years. Bradesco automated their customer service answers with 95% accuracy using Watsonx Assistant—answering 283,000 questions monthly and continuing to learn from feedback of over 10 million interactions.
• IBM was named a Leader in the 2023 Gartner Magic Quadrant™ for Enterprise Conversational AI Platforms.

Conclusion

IBM Watsonx Assistant is a powerful tool for businesses looking to improve customer service, HR operations, and marketing through AI-powered chatbots. Its key features and industry-specific use cases make it a versatile solution for businesses of all types.